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Frequently Asked Questions (FAQ)

If you are a member without web access, follow the "How to log in for members without access" instructions.

  1. Go to the "Account" page (pictogram at the top right).
  2. Fill in all the fields on the registration form.
  3. Finally, click on "Create new account" to submit the registration form.

You will receive a confirmation e-mail within a few minutes. Please follow the instructions in the e-mail to complete your registration.

  1. Go to
  2. Click on the "Profile" icon at the top right of the screen.
  3. Fill out the form and click on the "Login" button.

Your email or password is wrong.

To reset your password, simply click on "Forgot Password" when you try to log in. If you don't know which email is linked to your account, please contact our customer service by email ( or by phone (0848 444 111).


For any other information, please refer to the general sales conditions.

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